X-Message-Number: 29835
References: <>
From: Steve Jackson <>
Subject: Alcor billing problems
Date: Fri, 14 Sep 2007 16:54:58 -0500

I've mentioned this problem to Alcor staff before, to no avail; maybe  
it's just not getting to the right person. No, I'm not going to  
tattle on any individuals. I just want to see this fixed.

Here's the issue:

Alcor sends me, every month, a pseudo-invoice titled MEMBER CHARGES.  
It is never correct. I pay my standby several months at a time, so I  
don't need an "invoice" showing "Total $10, Payments/Credits -$10,  
Balance Due 0." A statement would be useful, but this is no use as a  
statement - it has a line on it for "Customer Total Balance," but  
that always shows zero even though I have a balance on deposit.

Yet Alcor spends money sending me this useless thing every month.  
With a return envelope, yet!

I don't know whether Alcor is using inappropriate software for its  
business accounting, or whether good software has been misconfigured  
by untrained staff, but it isn't a good thing when the "world's  
leading cryonics provider," bragging on its cutting-edge science,  
can't get its billing right. If it is a statement it ought to show my  
balance . . . and if it's intended to be an invoice, it should SAY  
"Invoice," and ought not be mailed at all when nothing is due.

I hate to go public with a problem, but phone calls seem to have made  
no impression and don't leave a record, nor do I want to start  
calling Directors over what ought to be a simple business-office  
issue. Can we find a way to address this?

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